TERMS AND CONDITIONS

https://spritual-soul-art.com

Welcome to Spiritual -Soul Art - Alexandra Hettel - Consulting Coaching Mediation

Preliminary remark:

This is a translated text. The language valid for concluding the contract is exclusively German. Translations into other languages are for informational purposes only. The German text always takes precedence and is valid despite differences in language usage.

Disclaimer:

The services offered on this website in the areas of coaching, spiritual healing, meditation and energetic work serve solely to support your personal development and to activate your self-healing powers. They do not constitute medical or therapeutic treatment and do not replace diagnosis or treatment by a doctor, alternative practitioner or psychotherapist, see also §9 of the General Terms and Conditions below.

No promises of healing are made and the services offered are not measures for the treatment of illnesses, ailments, physical injuries or pathological complaints within the meaning of the Medicines Advertising Act (HWG).

If you have any health complaints or illnesses, please consult a doctor or alternative practitioner."

The version of these General Terms and Conditions valid at the time of booking/order applies. Differing terms and conditions of the purchaser will be rejected.

Please read these terms and conditions carefully before placing an order. By placing an order with the provider, you agree to the application of these terms and conditions of sale to your order.

You declare your agreement to the following terms and conditions together with your order by confirming a separately designated mandatory field, without which the order is not possible. You also declare that you have read and accepted these terms and conditions.

§ 1 Scope and Provider

(1) These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all legal transactions with consumers and businesses involving

Alexandra Hettel - Beratung Coaching Mediation - Spiritual-Soul-Art
Müller-Jung-Str. 4 - 76476 Bischweier

(hereinafter referred to as the “Provider”), in the version valid at the time of the order.

(2) Legal transactions may be concluded in person, by telephone, in writing or in text form and via the website.

(3) The language applicable to the conclusion of the contract is exclusively German. Translations into other languages are provided for informational purposes only. The German text shall always prevail and be binding in the event of differences in wording or interpretation.

§ 2 Services Offered

Spiritual-Soul-Art - Alexandra Hettel Beratung Coaching Mediation offers the following services and products, including but not limited to:

Individual coaching/consultation

Group events – on-site/online, e.g.

Remote services

Spiritual healing

Energy work on-site/online, among others

Digital content and products

§ 3 Applicable Law and Consumer Protection Provisions

(1) The law of the Federal Republic of Germany shall apply, excluding international private law and the United Nations Convention on Contracts for the International Sale of Goods applicable in Germany, if:

a) your habitual residence is in Germany or
b) your habitual residence is in a country that is not a Member State of the European Union.

(2) If you are a consumer within the meaning of Section 13 BGB and your habitual residence is in a Member State of the European Union, German law shall also apply, whereby mandatory provisions of the country in which you have your habitual residence remain unaffected.

(3) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their self-employed professional or commercial activity.

§ 4 Conclusion of the Contract

(1) Contracts may only be validly concluded in German. Pages written in English are translations of the contents of the German pages for better understanding. The German text shall prevail, including in the event of differences in wording or interpretation.

(2) The customer must have reached the age of 18.

(3) The presentation of the services does not constitute a legally binding offer. The presentation merely invites the customer to submit an offer to the Provider for the conclusion of a paid service.

(4) The agreement for the paid service is concluded between the Provider and the customer by means of a declaration of acceptance by the Provider. This is made by written confirmation or confirmation in text form. It is pointed out that confirmation of receipt of a customer’s offer does not yet constitute a declaration of acceptance within the meaning stated above.

(5) The order will be stored by the Provider after conclusion of the contract. Should you lose the documents relating to your orders, please contact the Provider by email or telephone. The Provider will send you a copy of the order details.

(6) A receipt or invoice for the service will be sent electronically in text form and accepted by the customer as proof.

§ 5 Prices, Payment Terms and Due Dates

(1) Prices include the statutory value-added tax applicable at the time.

(2) The prices applicable at the time of the order shall apply.

(3) If the amount agreed in advance has not been paid by the customer by the due date specified by the Provider, the Provider shall have the right to cancel the order unilaterally. In the event of late payment, the Provider shall be entitled to refuse services or delivery until all payments due have been made. The Provider shall also be entitled to withhold, interrupt, delay or discontinue services entirely without being obliged to compensate for any resulting damage. These rights apply without prejudice to any other contractually agreed or statutory rights and claims of the Provider.

(4) In the case of advance payment and in other cases and where justified, the Provider reserves the right to verify the information provided by the customer.

(5) Certain payment methods may be excluded by the Provider in individual cases, but the customer must be informed in advance.

(6) If the customer chooses an online payment method, the customer thereby authorises the Provider to collect the amounts due at the time of the order.

(7) If the Provider offers payment by credit card and the customer chooses this payment method, the customer expressly authorises the Provider to collect the amounts due.

(8) If the customer is in default of payment, the Provider reserves the right to claim damages resulting from the delay.

§ 6 Set-Off and Right of Retention

(1) The customer shall only be entitled to set off claims if the customer’s counterclaim has been legally established or is undisputed by the Provider.

(2) The customer may only exercise a right of retention insofar as the counterclaim is based on the same contractual relationship.

§ 7 Contract Term and Termination – Scope of Services Not Used

(1) The respective term of the contract depends on the service/product booked. As a rule, the contract ends automatically upon fulfilment. This means: the full fee has been paid and the agreed consideration has been provided.

(2) Events/meetings may be rescheduled by either party without penalty up to 24 hours before the event.

(3) If the customer fails to attend an agreed appointment without excuse, there shall be no entitlement to reimbursement or replacement. In the event of cancellation or rescheduling by the customer less than 24 hours before the appointment, the full agreed amount will be charged.

(4) Each booked service must be used within the following 12 months after conclusion of the contract. Services not used within the agreed period shall expire without compensation.

(5) If, while processing your order, the Provider determines that services you have ordered are unavailable, you will be informed separately by email or by a message in your customer account. The customer’s statutory rights remain unaffected.

(6) The right of either party to extraordinary termination remains unaffected. The Provider shall have a right to extraordinary termination, by way of example and in particular,
- if the customer is in default with agreed payments on two occasions,
- if provisions of these GTC are intentionally violated,
- if prohibited acts are committed intentionally or negligently,
- or if the relationship of trust is permanently impaired by the customer’s conduct.

§ 8 Limitation of Liability for Services

(1) The Provider assumes no responsibility for the content and accuracy of the information contained in customers’ registration and profile data or for other content generated by customers.

(2) For damages arising from injury to life, body or health, the Provider shall only be liable if they are based on an intentional or negligent breach of duty by the Provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the Provider.

(3) For other damages, insofar as they are not based on a breach of cardinal obligations (obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely), the Provider shall only be liable if they are based on an intentional and/or grossly negligent breach of duty by the Provider or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Provider.

(4) Claims for damages shall be limited to the foreseeable damage typical of the contract. In the event of delay, they shall amount to no more than 5% of the order value.

§ 9 Principles of Consultation, Coaching and Spiritual Healing

(1) The services offered on this website in the areas of coaching, spiritual healing, meditation and energy work are intended solely to support personal development and activate self-healing capacities. They do not constitute medical or therapeutic treatment and do not replace diagnosis or treatment by a physician, Heilpraktiker or psychotherapist.

(2) The Provider’s offers are intended for self-experience and personal development. They serve the personal and/or professional development of the client/participant. In Western legal and healthcare systems, these forms of treatment are not always recognised or scientifically confirmed.

(3) No promises of healing are made, and the services offered are not measures for the treatment of illnesses, ailments, physical injuries or pathological complaints within the meaning of the Heilmittelwerbegesetz (HWG).

(4) Clients use the Provider’s services voluntarily and on their own responsibility. They may discontinue their participation in any of the services offered at any time and on their own responsibility and shall only owe the remuneration accrued up to that point.

(5) Persons with mental or physical illnesses requiring medical treatment should consult a licensed physician or Heilpraktiker regarding the services offered here in advance. Their prescriptions, therapies and medication shall always take precedence over the Provider’s services. In case of doubt, the client should consult a physician, other healthcare professional or competent specialist before adopting suggestions made by the Provider or drawing conclusions from a session or event.

(6) The Provider rejects any responsibility and liability for losses or risks, whether personal or otherwise, arising directly or indirectly from the use and application of the contents of the Provider’s services.

(7) In the event of a medical emergency, please contact your local emergency number immediately.

§ 10 Copyright ©

(1) All content made available by the Provider to the customer, regardless of the form in which it is provided, is protected by copyright. Therefore, use and/or disclosure without the prior written consent of the Provider is not permitted. All rights reserved.

§ 11 Right of Withdrawal

(1) If the customer is a consumer, they have a right of withdrawal in accordance with the following provisions:

(2) The withdrawal period is fourteen days from confirmation of the order. The withdrawal period begins upon conclusion of the contract. The contract is concluded at the moment the booking is confirmed.

When purchasing a physical product, the withdrawal period begins when the goods have been handed over. You have the right to withdraw from this contract within fourteen days without giving any reason.

To exercise your right of withdrawal, you must inform:

Alexandra Hettel - Beratung Coaching Mediation - Spiritual-Soul-Art
Müller-Jung-Str. 4 / 76476 Bischweier

Email: mail@spiritual-soul-art.com

of your decision to withdraw from this contract by means of a clear statement, for example a letter sent by post, fax or email. If you make use of this option, you will receive confirmation of receipt of such withdrawal without undue delay, for example by email.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

(3) Consequences of Withdrawal:

If you withdraw from this contract, the Provider will reimburse all payments received from you, with the exception of any additional costs arising from this, without undue delay and no later than fourteen days from the day on which notification of your withdrawal from this contract was received. For this reimbursement, the same means of payment that you used for the original transaction will be used, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

(4) Exceptions to the Right of Withdrawal

The right of withdrawal does not apply or expires if the Provider has already fully performed the services and the customer, prior to placing the order, has acknowledged and expressly agreed that the Provider may begin providing the service and that the customer will lose the right of withdrawal upon full performance of the contract.

For contracts concerning digital content that is not supplied on a tangible medium, the right of withdrawal expires when performance of the contract begins, provided that the customer has expressly agreed that the Provider may begin performance before expiry of the withdrawal period and the customer has confirmed their acknowledgement that they thereby lose their right of withdrawal.

§ 12 Data Protection

(1) The Provider collects, processes and uses personal data only insofar as this is necessary for establishing, structuring or modifying the legal relationship (contract data). This is based on Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. The Provider collects, processes and uses personal data relating to the use of the website (usage data) only insofar as this is necessary to enable the user to use the service or for billing purposes. Customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

(2) The Provider points out that data transmission via the internet, for example by email/payment service provider, may be subject to security vulnerabilities. Accordingly, complete and uninterrupted protection of data against access by third parties cannot be fully guaranteed. Liability of the Provider in this respect is excluded.

(3) The Provider transfers personal data to third parties only where this is necessary for processing the contract, for example to programs used for order processing, for scheduling orders through a calendar application or to the financial institution responsible for payment processing or refunds.

(4) No further transfer of data shall take place unless you have expressly consented to such transfer. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes. The legal basis for data processing is Art. 6(1)(b) GDPR, which permits processing of data for the performance of a contract or pre-contractual measures.

(5) You have the right at any time to obtain complete information from the Provider, free of charge, regarding the personal data stored about you.

(6) Users also have the right to rectification/deletion of data/restriction of processing.

(7) Further information on data protection can be found in the separate Privacy Policy.

§ 13 Cookies

(1) In order to display the products offered, the Provider may use cookies. Cookies are small text files that are stored locally in the cache of the website visitor’s internet browser.

(2) Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier consisting of a sequence of characters through which websites and servers can identify the specific internet browser in which the cookie is stored. This enables the websites and servers visited to distinguish the individual browser of the person concerned from other internet browsers containing different cookies. A particular internet browser can be recognised and identified by means of the unique cookie ID.

(3) The use of cookies enables this website to provide users with more user-friendly services that would not be possible without the setting of cookies.

(4) The Provider points out that some of these cookies are transferred from the server to your computer system and are generally so-called session cookies. Session cookies are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and enable your computer system to be recognised on your next visit (so-called persistent cookies).

(5) You may object to the storage of cookies; a banner is available for this purpose through which you may object to or accept them.

(6) You can of course configure your browser so that cookies are not stored on your hard drive or so that cookies already stored are deleted. Instructions on preventing and deleting cookies can be found in the help function of your browser or software manufacturer.

§ 14 Place of Jurisdiction and Applicable Law

(1) The law of the Federal Republic of Germany shall apply exclusively to disagreements and disputes arising from this contract, excluding the United Nations Convention on Contracts for the International Sale of Goods.

(2) The exclusive place of jurisdiction for orders placed by merchants, legal entities under public law or special funds under public law shall be the registered place of business of the Provider.

(3) Consumer Dispute Resolution / Universal Arbitration Board
The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 15 Final Provisions

(1) The contractual language is German.

(2) The Provider does not offer products or services for purchase by minors. If you are under 18 years of age, you may only use the Provider’s offers with the involvement of a parent or legal guardian.

(3) If you breach these GTC and the Provider takes no action against you, the Provider shall nevertheless remain entitled to exercise its rights on any other occasion on which you breach these terms and conditions of sale.

(4) The Provider reserves the right to make changes to the website, rules and conditions, including these GTC, at any time. The terms and conditions of sale, contractual terms and GTC in force at the time of your order shall apply to your order, unless a change to these terms is required by law or by official order, in which case they shall also apply to orders previously placed by you. If any provision of these terms and conditions of sale is invalid, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

(5) The invalidity of one provision shall not affect the validity of the other provisions of the contract. Should this occur, the provision shall, in accordance with its meaning and purpose, be replaced by another legally permissible provision that most closely reflects the meaning and purpose of the invalid provision.